Return Policy for Artigiano

At Artigiano, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer the following return and exchange policy:

Return Window:

You have 14 days from the date of receiving your order to return any items that meet our return criteria.

Return Condition:

To be eligible for a return, the item must be:

Refunds:

Refunds will be processed in the following manner:

Unfortunately, we do not offer store credit for returns.

Non-Returnable Items:

Please note that the following items cannot be returned or exchanged:

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our Customer Service team via one of the following:

We will guide you through the process and arrange for a pickup and delivery (available within the UAE and GCC). Please note that pickup charges are based on your location, and the timeframe for pickup may vary depending on where you are located.

For international returns, you may send the product back to us at the address below. Once we receive the item, we will exchange it or issue a refund. However, delivery charges for the replaced item will apply. Please contact customer service for more information on international exchanges.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 14 days of receipt. We will:

Exchanges:

We offer in-store and at-home exchanges within the UAE and GCC.

Contact Information:

For returns, exchanges, and further assistance, please reach out to our Customer Service team:

We are committed to providing the best service possible and will assist you throughout the process.